A customer-centric framework places the customer at the centre of all operations. The objective is to build and adapt any product or services, keeping in mind the needs of the consumer. Customer-centric development solely focuses on addressing consumer demands.
At its core, customer-centric means the customer drives the products and services, processes for delivery, and future development in the business. Let's learn about building a customer culture.
Having a business model that revolves around customer-centricity is essential. It helps the organization to achieve a positive and personalized experience for their customers. This session cover how can we work towards it.
Customer-centric design is the process of building your product or service based on the wants, needs, and challenges of your customers.Let's learn the processes included in it.